Support Services
Acision offers network operators and service providers a range of best in class support services. These are focused on maintaining performance and reliability, whilst ensuring the maximum return on a customer’s investment. Acision is committed to achieving the highest possible services levels that ensures service continuity and a positive end-user experience. This is achieved by combining flexible, adaptable and agile services delivered with local expertise and backed by the global reach of Acision’s technology experts.
Acision’s Service+ programme provides customers with extensive choice and flexibility. It has been designed to ensure the integrity and continuity of Acision delivered products, as well as any third party hardware or software.
The Service+ programme covers basic 8/5 support and stretches to full 24/7 preventative and emergency support with round the clock escalation management. An extension to the Service+ programme provides support for special events, such as New Year’s Day and Valentine’s Day, when all network operators and service providers experience exceptional traffic flows.
Acision supports over 300 customers with support hubs throughout the world, complemented by 3 strategically placed service centres providing a mix of generic and customer specific services.
Request for service can be made via the support website at: http://supportweb.acision.com/
Key benefits:
- Committed service performance, with agreed service level agreements for incident response, service restoration and resolution, seven days a week, 24 hours a day
- Access to highly qualified technical support engineers and online services via the support website
- Wide variety of service choice, tailored to meet customer specific requirements
- Access to the latest software versions
- Single point of contact for all incident resolution.